Refund policy

Refund & Return Policy

Last updated: 25 July 2026

At BestBetSupplies, we want you to be happy with your purchase. If you’re not completely satisfied with your order, please contact us and we’ll do our best to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

- Be unused and in its original condition.

- Be in the original packaging where applicable.

- Include proof of purchase or your order number.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

- Your order number.

- A description of the issue.

- Clear photos or videos showing the problem.

We may offer a replacement or a full refund depending on the situation.

3. Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used. This may include certain pet hygiene products, consumable items, or personalised products.

5. Return Shipping

If the item is defective, damaged during delivery, or we sent you the wrong product, BestBetSupplies will cover reasonable return shipping costs.

For returns due to a change of mind, the customer may be responsible for return shipping costs.

6. Late or Missing Refunds

If you have been approved for a refund but haven't received it after the stated processing period, please first check with your bank or payment provider.

If you still need assistance, contact us at [your customer support email].

7. How to Request a Return or Refund

Please contact us at [your customer support email] with your order number and details of your request.

We’ll review your request and provide instructions on the next steps.

BestBetSupplies reserves the right to refuse returns that do not meet the conditions outlined in this policy.